Compliance & Memberships

In accordance with section 83 of the Consumer Rights Act 2015 and the Tenant Fees Act 2019, we provide full transparency regarding our regulatory memberships and deposit-protection arrangements. You can find this information below and via links from our Fees pages.

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CLIENT MONEY PROTECTION (CMP)
We are a member of the SafeAgent Client Money Protection Scheme.
Membership No.: A4776

View our cover and scheme details at https://www.safeagents.co.uk

REDRESS SCHEME
We are regulated by The Property Ombudsman for consumer complaints and redress.

Membership No.: N01484

Complaints procedure and details at https://www.tpos.co.uk

DEPOSIT PROTECTION
All tenant security deposits are registered and protected with the Tenancy Deposit Scheme (TDS).
You will receive your deposit certificate within 30 days of moving in.

Scheme details at https://www.tenancydepositscheme.com

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COMPLAINTS PROCEDURE
For details on how to raise a complaint, please refer to our Complaints Procedure.